Finally after many weeks and countless numbers of hours on the phone and in the store
WE HAVE PHONE SERVICE!!!
Finally, it was a simple fix that I am surprised was overlooked, but usually it is the little things that trip us up!
This afternoon, I received a call from Rachel @ T-Mobile’s @ Home Advanced Technical Support and she asked me to check and see if two ports were opened: UDP port 500 and UDP port 4500. I called a friend who knows more about this stuff than I do and he told me what I needed to do to open those ports. Once I did that, my son Joseph noticed the blue light on the router (he calls it an iRouter)and then I made a couple of calls.
The quality is great and it sounds like a regular phone….
Thanks to everyone who has been reading about this and I am glad that I was able to possibly help in some small way if you were experiencing the same problems.
Now we shall see how long this will last….so far so good… It is great to be re-connected so to speak.
Kudos to Rachel @ T-Mobile’s At Home Advanced Technical Division for giving me the tip!